Singapore – Crowne Plaza Changi Airport, part of IHG Hotels & Resorts, has once again earned top accolades at Skytrax’s 2024 World Airport Awards. The hotel clinched both “World’s Best Airport Hotel” and “Best Airport Hotel in Asia” for a remarkable ninth consecutive year at the annual awards list, which represents the benchmark of excellence in the world airport industry.
“We are immensely honoured to receive these prestigious recognitions for the ninth year running. This achievement underscores our unwavering commitment towards service excellence, and we are continually striving to enhance our offerings to meet the evolving needs of modern travellers. Our recent asset enhancements reflect our dedication to providing an exceptional experience and True Hospitality for all our guests,” said Abdul Hafid, Hotel Manager, Crowne Plaza Changi Airport.
Skytrax’s global survey was conducted from August 2023 to March 2024 with participation from over 100 customer nationalities. Based on the results, winners were announced on 17 April 2024 at the World Airport Awards held at Passenger Terminal EXPO in Frankfurt. The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. Operating since 1999, the World Airport Awards are independent and impartial, and were introduced to provide a customer satisfaction study that is truly global in scope and coverage. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports.
Located at Singapore Changi Airport with direct access to all airport terminals and Jewel - a tropical wonderland where nature meets retail, Crowne Plaza Changi Airport offers caters to modern travellers on business, transit or leisure. The hotel features 575 thoughtfully-appointed guestrooms, including premier rooms with runway views and selected rooms with stunning vistas of Jewel. From extended stays to brief layovers or relaxing staycations, guests are kept productive, connected and restored.
The S$22 million asset enhancement initiative (AEI), which completed in January 2024, has breathed new life into the iconic hotel, reaffirming its status as the World’s Best Airport Hotel for the ninth consecutive year. The hotel’s refreshed design unveils a host of new and noteworthy features, including 10 premier rooms, 2 suites, an all-day dining destination offering an authentic Italian culinary experience - Allora, an additional function room with state-of-the-art meeting facilities, a revamped Club Lounge, and a revitalised Fitness Centre.
